Disputes Resolution Policy

At International Drivers Association (IDA), we are dedicated to providing exceptional service and ensuring customer satisfaction. We understand that disputes may occasionally arise, and we want to resolve these issues promptly and efficiently without the need for you to contact your bank or initiate a chargeback. Our Dispute Resolution Policy outlines the steps you can take to resolve any issues directly with us.

Contact Information:

If you have any questions or need assistance, please contact us via:

• Email: [email protected]
• Phone: +44 7492 173941
• Whatsapp: +44 7412 369792
• Live Chat: Available on our website

Steps to Resolve a Dispute

Step 1: Initial Contact

If you encounter any issues with our services or products, please reach out to our Customer Service team first. Most problems can be resolved quickly and efficiently through direct communication.

Step 2: Submit a Dispute

If you are not satisfied with the resolution provided by our Customer Service team, you can escalate the issue by submitting a formal dispute. To do this:

• Email Submission: Send an email to [email protected] with the subject line "Dispute Resolution Request."
• Required Information:
  • Your full name
  • Order number
  • Detailed description of the issue
  • Any supporting documents (e.g., receipts, screenshots, communication records)
• Timeline: Our team will acknowledge receipt of your dispute within 24H or less and will work to resolve the issue within 3 business days.

Step 3: Internal Review

Upon receiving your dispute, our Dispute Resolution team will conduct an internal review. This process includes:

• Reviewing your complaint and supporting documents
• Investigating the issue with relevant departments
• Contacting you for any additional information or clarification

Step 4: Resolution Proposal

After the internal review, we will provide you with a resolution proposal. This proposal will outline the steps we will take to resolve the dispute, which may include:

• Full or partial refund
• Replacement of product
• Alternative solutions tailored to your specific issue

Step 5: Acceptance or Appeal

You will have the opportunity to accept the proposed resolution or request a further review if you are not satisfied. If you request a further review, our senior management team will re-evaluate the case and provide a final decision.

Why Resolve Disputes Directly with Us?

• Faster Resolution: Direct communication with us ensures that your issue is addressed quickly without the delays involved in bank chargebacks.
• Personalized Service: Our team is dedicated to understanding and resolving your specific issue to your satisfaction.

Avoid Chargeback Complications: Chargebacks can be time-consuming and may not always result in a favorable outcome. By resolving disputes directly with us, you avoid these complications.